7 day window
Exchange or return requests are available within 7 days from receiving the order.
KAVRO Policies
Clear rules before the order moves.
Read the shipping, exchange, and return rules before checkout so every order stays simple from confirmation to delivery.
2 to 4 business days
Delivery, exchange pickup, or return pickup usually takes 2 to 4 business days. Friday is off.
Open package check
You can open the package on delivery to review and confirm the requested items.
Exchange & Return Policy
Exchange & return
We keep the process clear: the item must be in original condition, and WhatsApp is the fastest way to start the request.
When exchange or return is available
Available if the item does not suit the customer, including size, material, or if the piece feels different from expected, within 7 days of receiving the order.
Original condition
The item must be safe, unused, and in its original condition. In this case, the customer covers delivery and exchange or return shipping fees.
Fit note
Because body shapes differ, a selected size may not fit perfectly. This is normal, so exchange or return is available to keep the experience fair.
Manufacturing defect or wrong item
If there is a manufacturing defect or a wrong item was sent, the customer does not cover delivery, exchange, or return shipping fees.
Refund timing
Refunds are processed after reviewing the order condition, through mobile wallets or bank account, within 5 business days from receiving the returned order.
Shipping Policy
Shipping
Please make sure the shipping system works for you before the order is shipped.
Delivery time
Delivery, exchange, or return takes 2 to 4 business days. Friday is off.
Courier contact
The courier contacts the customer on delivery day between 10:00 AM and 5:00 PM.
Route timing
Delivery time depends on the courier route. Your address may be at the beginning or end of the route, so a fixed hour cannot be guaranteed.
Phone availability
Please keep your phone available. We and the shipping company follow up through WhatsApp when needed.
Order cancellation after shipping
If the order is cancelled after handoff to the shipping company, the customer covers shipping fees.
No partial receiving
For the best experience, order contents cannot be split. If the order has multiple items, one item cannot be accepted while another is refused.
Delivery postponement
Receiving can be postponed once, up to 5 days. After that, the order may be cancelled automatically and shipping fees remain due.
Address changes
Address changes are not available once the order is out for delivery. If a customer changes the address on receipt and delivery fails, shipping fees remain the customer responsibility.
Shipping fee nature
Shipping fees cover the delivery service, not the result of trying the item, so they remain due whether the item is kept, exchanged, or returned.